Animal Training and Behavior Manager

Animal Care Programs - Behavior & Training · Hailey, Idaho
Department Animal Care Programs - Behavior & Training
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation $52,000 - $65,000

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by saving animals and changing lives. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first “no-kill” shelter in the state of Idaho (in 1999), annually we help more than 2,500 animals and touch the lives of more than 5,000 people through our programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.


The Animal Behavior and Training Manager is responsible for the behavior welfare of all animals within the care of the shelter.  Primary areas of responsibility include: performing behavior assessments for in-house animals, coordinating environmental and social enrichment, facilitating post-adoption support, and providing training workshops for staff, volunteers and other shelters needing continuing education. It is important to collaborate and serve as a resource for other organizations.  He/she is responsible for the design and implementation of all behavior modification programs and obedience training using positive reinforcement techniques for the population residing at the shelter. The Behavior and Training Manager oversees and implements training classes for the public. 

Classification: Full-time, Exempt

Reports to: Senior Director - Animal Operations and Outreach

Collaborates with: Clinic Manager, Kennel and Transfer, Foster, Intake, Adoptions, and

Volunteer Departments

Supervises: Animal Behavior and Training Assistant

Location: Hailey, Idaho


Bachelor’s degree or equivalent experience

5 years’ professional experience training animals

Excellent interpersonal and written communication skills

Animal Behavior Association certification (CTC, CPDT-KA, KPA-CTP or ACAAB)

Ability to utilize effective problem solving/decision making skills

1-3 years’ of managing a team, including supervisory personal

Experience leading and managing volunteers

Strong organizational skills with high attention to detail

Proficiency in Microsoft Office programs (Word, Excel, PowerPoint)


Experience working in an animal welfare organization

General knowledge of animal sheltering software, Shelterluv preferred

General knowledge of common companion animal medical conditions

Experience developing and monitoring budgets



  • Design and implement behavior modification programs when needed; monitor for success and communicate the program’s progress to the Senior Director - Animal Operations and Outreach
  • Evaluate adoptability of all animals and discuss concerns with Senior Director - Animal Operations and Outreach
  • Provide quarterly continual education workshops for staff, volunteers and public
  • Aid new volunteers in handling dogs, as needed and ensure they are following the organization’s policies and procedures
  • Responsible for understanding and assisting in the implementation of all shelter policies, procedures and goals
  • Responsible for overseeing housing placement of animals based on behaviors. This is done in partnership with Kennel and Transfer Manager and Senior Director - Animal Operations and Outreach
  • Responsible for overseeing playgroups for population as well as training staff and volunteers to assist
  • Schedule, coordinate, and teach canine training classes (obedience, nose work, agility etc.) to members of the public using the methods consistent with Mountain Humane training methods
  • Assist with Hikin’ Buddies program as needed
  • Assist foster parents, potential adopters, adopters and members of the public with behavior questions
  • Teach animal handling classes to staff and volunteers
  • Provide continued training support post adoption via email, phone and in person behavioral consults
  • Collaborate with the Humane Education and Outreach departments to be a resource for children and other organizations
  • Continual evaluation of the program’s effectiveness, including providing statistical analysis, and implementing improvements
  • Develop departmental objectives and plans and assist in the development of Mountain Humane’s initiatives (No Kill Idaho 2025) and programs
  • Develop SOPs and ensure they are updated, followed, and communicated with staff and volunteers
  • Recruit, hire, develop, coach, and counsel staff members and volunteers
  • Responsible for providing quarterly reviews for Behavior and Training Assistant and outlining any disciplinary actions, if needed
  • Participate in inter-departmental meetings
  • Perform shelter opening and closing duties as needed
  • Perform other duties as required


  • Maintain a neat and well-groomed personal appearance
  • Wear supplied uniforms and closed toed shoes during all working hours
  • Comply with all facility safety protocols
  • Assist in maintaining overall facility cleaning standards
  • Carry out other duties as assigned by supervisor


  • Indoors and outdoors, including in shelter environment with dogs, cats, pocket pets
  • Frequent interactions with children who may or may not be well-behaved, occasional contact with the public in an emotionally charged environment
  • Animal handling required; while all adoptable animals have health and behavior screening, by nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to possible exposure to parasites and infectious diseases
  • May require driving of company vehicles. Must maintain a valid driver’s license and good driving record. Drivers information will be submitted to the carrier
    • Regular use driving of company vehicles; employee’s must be at least the age of 18
    • Occasional use driving of company vehicles; employees under the age of 18 must be preapproved by the carrier
  • Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer, work with a variety of cleaning agents, and work in an environment with daily changes in climate


Hours: Full-time position, 5-day schedule including one weekend day (Sunday-Thursday), some holidays, as needed.  Final schedule to be determined with Supervisor based on organizational needs.


Salary: $52,000-$65,000, depending on experience, certifications, proficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization.


Benefits: Mountain Humane offers a comprehensive benefits package for all full-time employees, including: generous paid time off allotment for vacation and personal reasons, 100% employer paid medical insurance for staff (with the option of upgrading the plan for a small contribution), access to a 403(b) retirement account with a 3% matching employer contribution, access to reduced cost veterinary care and pet supplies (including dog/cat food) for all employee-owned pets, a 40% discount at The Barkin’ thrift store in Hailey, and 20% off of a membership to the YMCA. Mountain Humane also provides funding for professional development opportunities and temporary financial assistance for commuting employees.

Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.


Mountain Humane is an equal opportunity employer.

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  • Location
    Hailey, Idaho
  • Department
    Animal Care Programs - Behavior & Training
  • Employment Type
  • Minimum Experience
  • Compensation
    $52,000 - $65,000