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Mountain Humane

Adoption Counselor

Customer Care Programs - Adoption – Hailey, Idaho
Department Customer Care Programs - Adoption
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $16-$20

Mountain Humane, located in world-famous Sun Valley, Idaho, is on a mission to change lives by connecting pets and people. We do this through innovative programs that inspire and have impact in and beyond southern Idaho. The first shelter to become “no-kill” in the state of Idaho (in 1999), annually we help more than 2,500 animals and touch the lives of more than 5,000 people through our local and regional programs. Voted the “Best Non-Profit Organization” in the Wood River Valley for the last 8 years, we are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.


The Adoption Counselor’s position is to greet and assist shelter visitors, volunteers and potential adopters in addition to helping with office duties including the answering of phones. Adoption counselors work directly with the public and help interested individuals through the application, screening, and adoption process. The ideal candidate will be outgoing and have the ability to provide a positive experience for all Shelter visitors.

Classification: Full time, Non-exempt

Reports to: Adoption Lead

Collaborates with: Animal Care Ops, Animal Care Attendants and Behavior and Training Staff

Location: Hailey, Idaho


Should have a minimum of a high school diploma. Two years in customer service, animal‐related, and/or non­profit settings preferred

Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently abled

Must demonstrate good verbal and written communication skills and have the ability to work well in a team

Must have strong administrative skills, be highly organized, motivated and remain flexible under pressure

Attention to detail and ability to organize and set priorities a must

Must be computer proficient, including working knowledge of Windows, Microsoft Office (especially Word & Excel), and be able to learn new programs quickly

Bi­lingual (English/Spanish) preferred, but not required


Client and Volunteer Care

  • Greet and assist visitors with impeccable customer service
  • Communicate and listen with tact and empathy
  • Provide information on Mountain Humane policies, values, mission, programs and events
  • Facilitate impound procedures
  • Direct all surrenders to management staff
  • Work cooperatively with all volunteers and recognize the talent and commitment they bring to the Mountain Humane

Adoption Counseling

  • Willingness and ability to learn about animal behavior, common challenges, and ways to deal with challenges in order to match adopters with animals and to keep animals in homes
  • Impart accurate information to potential adopters
  • Provide behavior information and shelter approved training techniques to adopters
  • Follow adoption guidelines in accordance with the Mountain Humane’s policies and procedures
  • Work effectively with the Mountain Humane team

Office Duties (some shared with other ACs)

  • Assist with answering phones and animal database record keeping
  • Assist with animal kennel cards and files
  • Update classifieds, KECH report and Dog walk and Lost/Found lists
  • Print and stock office/administrative forms
  • Prepare adoption folders
  • Ensure compliance with Science Diet requirements for shelter food partnership
  • Assist with adoption follow up process
  • Order supplies for office and kennel
  • Help with office cleaning
  • Update monthly impound sheets
  • Compile spay/neuter clinic statistics


  • Maintain a neat and well-groomed personal appearance
  • Wear supplied uniforms and closed toed shoes during all working hours
  • Comply with all facility safety protocols
  • Assist in maintaining overall facility cleaning standards
  • Carry out other duties as assigned by supervisor
  • May require driving of company vehicles:

                - Regular use driving of company vehicles; employee’s must be at least the age of                      25

                - Occasional use driving of company vehicles; employees between the ages of 21                      and 24 must be preapproved

                - Employee’s under the age of 21 are not allowed to drive company vehicles


  • Indoors and outdoors, including in shelter environment with dogs, cats, pocket pets
  • Frequent interactions with children who may or may not be well-behaved, occasional contact with the public in an emotionally charged environment
  • May include vehicle travel back and forth to venues
  • Animal handling required; while all adoptable animals have health and behavior screening, by nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to possible exposure to parasites and infectious diseases/organisms, animal waste
  • Potential exposure to high noise levels, allergens and chemical materials requiring OSHA Material Safety Data sheets
  • Work day includes walking, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer


Hours: Full-time, 40 hours/week with some nights & weekend days necessary for programs.

Wage Range: $16 ‐20/hour, depending on experience, certifications, proficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization.

Benefits:  Mountain Humane provides health insurance for the employee, personal time off, 403b retirement plan and other benefits as outlined in the Employee Handbook.

Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause. 

Mountain Humane is an equal opportunity employer.

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  • Location
    Hailey, Idaho
  • Department
    Customer Care Programs - Adoption
  • Employment Type
  • Minimum Experience
  • Compensation
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