Mountain Humane, located in world-famous Sun Valley, Idaho, is on a mission to change lives by connecting pets and people. We do this through innovative programs that inspire and have impact in and beyond southern Idaho. The first shelter to become “no-kill” in the state of Idaho (in 1999), annually we help more than 2,500 animals and touch the lives of more than 5,000 people through our local and regional programs. Voted the “Best Non-Profit Organization” in the Wood River Valley for the last 8 years, we are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.
The Adoption Counselor’s position is to greet and assist shelter visitors, volunteers and potential adopters in addition to helping with office duties including the answering of phones. Adoption counselors work directly with the public and help interested individuals through the application, screening, and adoption process. The ideal candidate will be outgoing and have the ability to provide a positive experience for all Shelter visitors.
Classification: Full time, Non-exempt
Reports to: Adoption Lead
Collaborates with: Animal Care Ops, Animal Care Attendants and Behavior and Training Staff
Location: Hailey, Idaho
Should have a minimum of a high school diploma. Two years in customer service, animal‐related, and/or nonprofit settings preferred
Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently abled
Must demonstrate good verbal and written communication skills and have the ability to work well in a team
Must have strong administrative skills, be highly organized, motivated and remain flexible under pressure
Attention to detail and ability to organize and set priorities a must
Must be computer proficient, including working knowledge of Windows, Microsoft Office (especially Word & Excel), and be able to learn new programs quickly
Bilingual (English/Spanish) preferred, but not required
Client and Volunteer Care
Office Duties (some shared with other ACs)
- Regular use driving of company vehicles; employee’s must be at least the age of 25
- Occasional use driving of company vehicles; employees between the ages of 21 and 24 must be preapproved
- Employee’s under the age of 21 are not allowed to drive company vehicles
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
HOURS, SALARY & BENEFITS:
Hours: Full-time, 40 hours/week with some nights & weekend days necessary for programs.
Wage Range: $16 ‐20/hour, depending on experience, certifications, proficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization.
Benefits: Mountain Humane provides health insurance for the employee, personal time off, 403b retirement plan and other benefits as outlined in the Employee Handbook.
Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.
Mountain Humane is an equal opportunity employer.