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Mountain Humane

Animal Behavior and Training Manager

Animal Care Operations - Behavior & Training – Hailey, Idaho
Department Animal Care Operations - Behavior & Training
Employment Type Full-Time
Minimum Experience Manager/Supervisor
Compensation $41,000 - $54,000

Animal Behavior and Training Manager

Job Description 

Mountain Humane, located in world-famous Sun Valley, Idaho, is on a mission to change lives by connecting pets and people. We do this through innovative programs that inspire and have impact in and beyond southern Idaho. The first shelter to become “no-kill” in the state of Idaho (in 1999), annually we help more than 2,500 animals and touch the lives of more than 5,000 people through our local and regional programs. Voted the “Best Non-Profit Organization” in the Wood River Valley for the last 8 years, we are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.


The Animal Behavior and Training Manager is responsible for the behavior welfare of all animals within the care of the shelter.  Primary areas of responsibility include: performing behavior assessments for in-house animals, coordinating environmental and social enrichment, facilitating post-adoption support, and providing training workshops for staff, volunteers and other shelters needing continuing education. It is important to collaborate and serve as a resource for other organizations.  He/she is responsible for the design and implementation of all behavior modification programs and obedience training using positive reinforcement techniques for the population residing at the shelter. The Behavior and Training Manager oversees and implements training classes for the public. 

Classification: Full-time, Exempt

Reports to: Director of Animal Care Operations

Collaborates with: Kennel Supervisor, Foster Coordinators, Volunteer Coordinator, Clinic Coordinator, Intake Coordinator and the Lead Adoption Counselor.

Supervises: Animal Behavior and Training Assistant

Location: Hailey, Idaho


Bachelor’s degree or equivalent experience

5 years’ professional experience training animals

Excellent interpersonal and written communication skills

Animal Behavior Association certification (CTC, CPDT-KA, KPA-CTP or ACAAB)

Ability to utilize effective problem solving/decision making skills

1-3 years’ of managing a team, including supervisory personal

Experience leading and managing volunteers

Strong organizational skills with high attention to detail

Proficiency in Microsoft Office programs (Word, Excel, PowerPoint)


Experience working in an animal welfare organization

General knowledge of animal sheltering software, Shelterluv preferred

General knowledge of common companion animal medical conditions

Experience developing and monitoring budgets


  • Perform Temperament testing on canines and socialization assessments on felines
  • Design and implement behavior modification programs when needed; monitor for success and communicate the program’s progress to the Director of Animal Care Operations
  • Evaluate adoptability of all animals and discuss concerns with Director of Animal Care Operations
  • Provide quarterly continual education workshops for staff, volunteers and public
  • Oversee the Pet Pal program including implementing training plans, communicating with volunteers, and providing guidance with the program
  • Aid new volunteers in handling dogs, as needed and ensure they are following the organization’s policies and procedures
  • Responsible for understanding and assisting in the implementation of all shelter policies, procedures and goals
  • Responsible for overseeing housing placement of animals based on behaviors. This is done in partnership with Kennel Supervisor and Director of Animal Care Operations
  • Responsible for overseeing playgroups for population as well as training staff and volunteers to assist
  • Schedule, coordinate, and teach canine training classes (obedience, nose work, agility etc.)  to members of the public using the methods consistent with Mountain Humane training methods
  • Assist with Hikin’ Buddies program as needed
  • Contribute to the Ask Abbey Column in partnership with the Sustainability department
  • Assist foster parents, potential adopters, adopters and members of the public with behavior questions
  • Teach animal handling classes to staff and volunteers
  • Provide continued training support post adoption via email, phone and in person behavioral consults
  • Collaborate with the Humane Education and Outreach departments to be a resource for children and other organizations
  • Continual evaluation of the program’s effectiveness, including providing statistical analysis, and implementing improvements
  • Develop departmental objectives and plans and assist in the development of Mountain Humane’s initiatives (No Kill Idaho 2025) and programs
  • Develop SOPs and ensure they are updated, followed, and communicated with staff and volunteers
  • Recruit, hire, develop, coach, and counsel staff members and volunteers
  • Responsible for providing quarterly reviews for Behavior and Training Assistant and outlining any disciplinary actions, if needed
  • Participate in inter-departmental meetings
  • Perform shelter opening and closing duties as needed
  • Perform other duties as required


  • Indoors and outdoors, including in shelter environment with dogs, cats, pocket pets
  • Frequent interactions with children who may or may not be well-behaved, occasional contact with the public in an emotionally charged environment
  • Some evening and weekend hours will be required
  • May include vehicle travel back and forth to venues
  • Animal handling required; while all adoptable animals have health and behavior screening, by nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to possible exposure to parasites and infectious diseases
  • Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer


Hours: Full-time position, 5-day schedule including one weekend day (Sunday-Thursday), some holidays, as needed

Salary: $41,000-54,000, depending on experience, certifications, proficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization.

Benefits:  Mountain Humane provides health insurance for the employee, personal time off, 403b retirement plan and other benefits as outlined in the Employee Handbook.

Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.

Mountain Humane is an equal opportunity employer.

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  • Location
    Hailey, Idaho
  • Department
    Animal Care Operations - Behavior & Training
  • Employment Type
  • Minimum Experience
  • Compensation
    $41,000 - $54,000
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