Senior Director - Shelter Operations and Outreach

Animal Care Operations · Hailey, Idaho
Department Animal Care Operations
Employment Type Full-Time
Minimum Experience Experienced
Compensation $60,000 - $80,000

Senior Director – Shelter Operations and Outreach

Mountain Humane, located in world-famous Sun Valley, Idaho, has a mission to enrich the quality of life in our community by connecting animals and people. We do this through innovative programs that inspire and have impact beyond our service area. The first “no-kill” shelter in the state of Idaho, annually we help hundreds of animals and touch the lives of thousands of people through our local and regional programs. Voted the “Best Non-Profit Organization” in the Wood River Valley for 9 years, we work locally, regionally and nationally to improve the standards in animal welfare and model no-kill sheltering practices.


The Senior Director of Shelter Operations and Outreach will oversee a significant part of the shelter’s operations including: Animal Care, Animal Behavior and Training, Adoption and Foster, Intake, Veterinary Clinic, local, regional, and national outreach efforts, and the organization’s Volunteer Program. The Senior Director - Shelter Operations and Outreach will serve as a critical resource to facilitate the development and achievement of Mountain Humane’s strategic plans and goals as it relates to progressive shelter and behavior programs and No-Kill Idaho. Supporting this responsibility, the Senior Director will manage and provide direct supervision to the Outreach Manager, Medical Manager, Intake and Clinic Manager, Animal Behavior and Training Manager, Kennel and Transfer Manager, Adoption and Foster Manager, and the Volunteer Manager. Under the Senior Director’s direction, the managers will be responsible for implementing shelter medicine protocols as required by the contract veterinarian.

The ideal Senior Director – Shelter Operations and Outreach has management experience and a current working knowledge of animal welfare and sheltering trends nationwide, and is responsible for implementing progressive best practices, for setting the standard of care, and for ensuring the delivery of high quality care to Mountain Humane’s animals and high quality service to our human customers. A key member of Mountain Humane’s senior director’s team, the Senior Director – Shelter Operations and Outreach, will be an engaged and supportive team member and a forward-thinking leader. They will be an empathetic manager who is skilled in developing and training their staff to do and be their best and to prepare them for increased responsibilities and opportunities.

Classification: Full-time, Exempt

Reports to: Executive Director

Collaborates with: Executive Director, Senior Director of Marketing and Community Relations, Senior Director of Finance and Human Resources.

Supervises: Outreach Manager, Medical Manager, Clinic and Intake Manager, Animal Behavior and Training Manager, Kennel and Transfer Manager, Adoption and Foster Manager, and Volunteer Manager

Location: On-site at Mountain Humane’s new world-class facilities in Hailey, Idaho



A minimum of a Bachelor’s Degree and at least 5-10 years’ experience in animal sheltering/care

Dedication to the field of animal welfare and progressive sheltering practices with a balanced, humane & sustainable approach to sheltering

Visionary leader who leads with integrity, willing to delegate, effective problem solver, and can act on an idea and create a plan that will bring about successful results

Experience motivating, managing, training and evaluating staff

Responsible for fostering a team environment that encourages collaboration, respect, problem solving and conflict management

An ability to successfully build authentic relationships with internal and external stakeholders in the field of animal welfare

Excellent verbal and written communication and interpersonal skills

Experience with budgeting and grant writing

Strong computer skills

Ability to interact with diverse members of the public in a caring, non-judgmental demeanor to help connect more people with pets



General Management

  • Be intimately familiar with Mountain Humane’s policies & procedures and ensure compliance; work closely with Executive Director and Senior Director Team to update policies & procedures, including an annual review of all policies
  • Stay current on progressive best practices and sheltering trends nationwide; inspire & implement innovative ideas and solutions to help the Shelter continue being a model and leader in the region and beyond
  • Ensure a high level of care and safety for all animals at Mountain Humane
  • Work directly with mentorship team from HSUS. Responsible for grant reporting as well as understanding and supporting the Pets for Life program and philosophy
  • Identify professional training and education opportunities to improve performance of both individual staff members and staff as a whole; identify resources to fill this need within the annual budget constraints
  • Prioritize safety and OSHA compliance at all times – ensure staff is following all safety guidelines and that there are appropriate precautions taken to ensure the safety of the public while engaging with our programs
  • Perform general human resource duties for direct reports, including hiring, performance reviews, wage reviews/analysis and terminations
  • Work with the Executive Director to establish annual departmental goals and budgets, as well as strategic plans, to move Mountain Humane forward
  • Approve and track all necessary purchases for each of the named programs


  • Must maintain a neat and well-groomed personal appearance
  • Indoors and outdoors, including in shelter environment with dogs, cats, pocket pets
  • Frequent interactions with children who may or may not be well-behaved, occasional contact with the public in an emotionally charged environment
  • Some evening and weekend hours will be required
  • May include vehicle travel back and forth to venues
  • Animal handling required; while all adoptable animals have health and behavior screening, by nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to possible exposure to parasites and infectious diseases
  • Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer


Hours: Full-time with the ability to work occasional weekends and evenings for special events

Salary: $60,000-80,000 per year, depending on experience, proficiency/efficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization

Benefits: Mountain Humane provides health insurance for the employee, personal time off, 403b retirement plan and other benefits as outlined in the Employee Handbook


Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.

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  • Location
    Hailey, Idaho
  • Department
    Animal Care Operations
  • Employment Type
  • Minimum Experience
  • Compensation
    $60,000 - $80,000