Veterinary Assistant/Intake Coordinator

Animal Care Operations - Medical · Hailey, Idaho
Department Animal Care Operations - Medical
Employment Type Full-Time
Minimum Experience Entry-level

Mountain Humane, located in world-famous Sun Valley, Idaho, is on a mission to change lives by connecting pets and people. We do this through innovative programs that inspire and have impact in and beyond southern Idaho. The first shelter to become “no-kill” in the state of Idaho (in 1999), annually we help more than 2,500 animals and touch the lives of more than 5,000 people through our local and regional programs. Voted the “Best Non-Profit Organization” in the Wood River Valley for the last 8 years, we are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.

This position is full time - 3 days a week as a Veterinary Assistant and 2 days a week as an Intake Coordinator.



The Veterinary Assistant assists in all duties necessary in maintaining the health and welfare of the Shelter population.  The Veterinary Assistant assists the Veterinarian(s), the Medical Manager and the Clinic Coordinator in the examination and treatment of our Shelter population, as well as animals in our care via community spay and neuter programs, including: handling, restraining, and preparing animals for medical procedures; assisting with surgical procedures; administering medication and vaccinations; assisting with euthanasia; recording medical treatments and procedures; sending animals for outside veterinary care when necessary; cleaning and maintaining the Veterinary Clinic; and working with other members of the medical team.  The Veterinary Assistant must cultivate good relationships and communication with others to ensure coordination of care.


Excellent skills in companion animal handling and restraint

Knowledge of proper administration and dosage of medication to animals

A genuine compassion for all animals, regardless of their condition

A desire to learn, a commitment to Best Practices in Veterinary Shelter Medicine, and the ability to stay open-minded

A comfort level and ability to assist with Humane Euthanasia when necessary

A proven ability to handle multiple tasks in a busy, physically-demanding workplace environment

Must be highly organized, motivated and remain flexible under pressure; attention to detail and ability to organize and set priorities a must

Must demonstrate strong verbal and written communication skills and have the ability to work well in a team and independently

Ability to establish and maintain effective working relationships with co-workers and the public

Must work well with the public, including children, persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled

Must be able to safely lift up to 50 lbs.

Minimum of a high school diploma

Must have a valid driver’s license

18 years of age or older


Veterinary Clinic and Medical Team

  • Assist Shelter Veterinarian(s) with surgeries, including: preparing, monitoring and recovering animals; documenting surgeries; and cleaning equipment
  • Assist Shelter Veterinarian(s) and Medical Manager with examinations, diagnostics and medical treatment of animals
  •  Work with the Medical Manager to maintain all surgical and medical equipment
  •  Assist the Medical Manager in ensuring that all needed Inventory is in stock and available for use
  • Ensure maintenance and cleanliness of the Veterinary Clinic and the Isolation Suites
  •  Manage and complete Medical Projects, as assigned

Shelter Population Health

  • Follow proper cleaning protocols, both in the Veterinary Clinic and in the Isolation Suites
  • Provide care to all animals housed in the Veterinary Clinic and Isolation Suites, including: food, water, cleaning, medications, and social interaction/enrichment
  • Perform regular weight checks on the feline and canine population
  •  Assist Shelter Veterinarian, Medical Manager, and Clinic Coordinator and Intake Manager in processing all animals
  • Ensure all in-house treatments are performed as directed
  • Have a thorough knowledge of vaccination protocols for the Shelter
  •  Ensure vaccination status is current for all animals in the shelter population and all incoming impounds
  • Maintain accurate records in ShelterLuv for medications, vaccinations, and treatments
  • In cooperation with the kennel staff and management, monitor in-house animals on a regular basis and notify Clinic Coordinator, Medical Manager, and Shelter Veterinarian(s) of any animal with a suspected medical problem
  • When outside veterinary care is required, transport animal(s) to and from Clinic to outside facilities as directed
  • At no time give veterinary medical advice or services to animals of staff, volunteers, or the public without consulting Medical Manager

Shelter Programs, Events, and Community Education

  • Be familiar with general shelter policies, procedures, programs, events, and history
  • Answer customer and adopter questions regarding current medications or ailments as appropriate, and/or relay questions to appropriate Medical Team staff



The Intake Coordinator position is equal parts customer service, communications, and data accuracy. As the first person the public will interact with upon entering the Spay/Neuter Clinic, this position will be responsible to welcome and assist with clinic check-in, impound intake and recovery, lost and found calls, and surrenders. The Intake Coordinator is an important part of the communication conduit from intake through to adoption, including making sure all necessary information is accurately entered in an animal’s file. Additionally, the Intake Coordinator will function as an adjunct member of the Medical and Foster teams, providing administrative support as needed.


A minimum of a high school diploma. Two years of experience in customer service, animal-related, non-profit, and or animal shelter settings, office administration, or a combination there-of preferred

Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently abled

Must demonstrate good verbal and written communication skills and have the ability to work well in a team

Must have strong administrative skills, be highly organized, motivated and remain flexible under pressure

Attention to detail and ability to organize and set priorities a must

Must be computer proficient, including working knowledge of Windows, Microsoft Office (especially Word & Excel), and be able to learn new programs quickly

Bi-lingual (English/Spanish) preferred, but not required



  • Greet and assist the public with impeccable customer service, both in person and on the phone. Communicate and listen with tact and empathy
  • Provide information on Mountain Humane policies, values, mission, programs and events
  • Facilitate impound intake and recovery, surrenders, Lost and Found calls, and euthanasia appointments
  • Check-in and Check-out clients to/from the Spay/Neuter clinic, and assist with animal handling during check-ins and check-out 

Veterinary Clinic Team

  • Collaborate with the Medical team on joint projects and tasks, as assigned
  • Support the Medical team by providing basic animal care to clinic patients, as needed
  • Support the Medical team by administering oral and topical medications to shelter animals, as needed


  • Keep in communication with the Foster team via email and calendars
  • Facilitate medication and food requests for foster animals
  • Assist in all administrative duties pertaining to incoming and outgoing foster animals
  • Assist in coordinating pick-ups and drop-offs for fosters, as needed

Communications and Software Management

  • Document and enter all records and new animal information for Intake
  • Support Outreach staff for animal transfers
  • Support Veterinary Clinic records entry
  • Manage daily cash and deposits for all clinic transactions. Ensure accuracy and balance activity with clinic and shelter software
  • Process all donations in the Intake area, and communicate with stewardship staff to ensure timely receipt and thank you cards


General Guidelines

  • Maintain a neat and well-groomed personal appearance
  • Wear supplied uniforms and closed toed shoes during all working hours
  • Comply with all facility safety protocols
  • Assist in maintaining overall facility cleaning standards
  • Carry out other duties as assigned by supervisor


  • Indoors and outdoors, including in shelter environment with dogs, cats, pocket pets
  • Occasional contact with the public in an emotionally charged environment
  • Some evening and weekend hours will be required
  • Animal handling required; while all adoptable animals have health and behavior screening, by nature of the industry, there may be occasional exposure to dead, injured, sick, unruly, vicious, and/or dangerous animals in addition to possible exposure to parasites and infectious diseases
  • Potential exposure to high noise levels, allergens and chemical materials requiring OSHA Material Safety Data sheets
  • Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer


Hours: Full-time 40 hours/week, including one weekend day; days and hours may vary

Wage Range: $16-$20, depending on experience, certifications, proficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization.

Benefits:  Mountain Humane provides health insurance for the employee, personal time off, 403b retirement plan and other benefits as outlined in the Employee Handbook.

Note: The statements herein are intended to describe the general nature and levels of work performed by this position, but are not a complete list of responsibilities, duties, and skills required. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Either employer or employee may terminate the employment relationship at any time with or without notice and with or without cause.


Mountain Humane is an equal opportunity employer.

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  • Location
    Hailey, Idaho
  • Department
    Animal Care Operations - Medical
  • Employment Type
  • Minimum Experience