Customer Service Representative

Customer Care Programs - Barkin · Hailey, Idaho
Department Customer Care Programs - Barkin
Employment Type Part-Time
Minimum Experience Entry-level
Compensation $14 - $16 per hour

Mountain Humane (in Hailey, Idaho) is on a mission to enrich the quality of life in our community by connecting animals and people. We do this through innovative programs that inspire and have impact beyond southern Idaho. The first “no-kill” shelter in the state of Idaho (in 1999), annually we help more than 2,500 animals and touch the lives of more than 5,000 people through our programs. We are proud to be a model for other animal welfare organizations and to be at the forefront of best-practices in non-profit management.

 

JOB SUMMARY:

The Customer Service Representative greets and assists The Barkin’ customers, volunteers, and donors, helps to display and shelve product, and answers phones and customer inquiries.


Classification: Part time, Non-exempt

Supervisor: The Barkin’ Manager

Location: Hailey, Idaho

 

QUALIFICATIONS:

  • Should have previous knowledge of register function and cash handling
  • Should have great customer service and people skills
  • Must be a highly motivated team player, outgoing and polite, and behave professionally
  • Must work well with the public, including persons of varied racial, ethnic, cultural, socioeconomic backgrounds, sexual preference, and with individuals who are differently-abled
  • Must demonstrate good verbal and written communication skills
  • Must be able to lift and carry 50lbs up and down stairs, bend and reach, work with a variety of cleaning agents, and work in an environment with daily changes in climate

 

POSITION DUTIES

  • Ensure the store is clean and ready for customers:
    • Walkways are clear
    • Sale items are stored in the proper area
    • All displays are tidy and safe
    • Count cash drawer
  • Greet and assist customers/donors with impeccable customer service
  • Communicate clearly and listen with tact and empathy
  • Uphold and provide information on Barkin’ policies, programs and events
  • Help to make dressing rooms and locked cases available to and convenient for customers
  • Direct all returns and complaints to the Store Manager
  • Watch for possible theft
  • Check for hangers every hour
  • Accept, sort, and pickup donations
  • Assist in the daily cleaning of store and cat cage as needed
  • Assist with heavy lifting and rotation of product
  • Help keep a clean and organized workspace for all
  • Keep track of supplies for the truck and sorting area
  • Clean and ready items for sale
  • Test all electronics to ensure good working condition

 

GENERAL GUIDELINES

  • Maintain a neat and well-groomed personal appearance
  • Comply with all facility safety protocols
  • Assist in maintaining overall facility cleaning standards
  • Carry out other duties as assigned by supervisor

 

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

  • Indoors and outdoors, including in shelter environment with dogs, cats, pocket pets
  • May include interactions with children who may or may not be well-behaved, occasional contact with the public in an emotionally charged environment
  • Animal handling encouraged with provided behavior and handling training
  • May require driving of company vehicles. Must maintain a valid driver’s license and good driving record. Drivers information will be submitted to the carrier
    • Regular use driving of company vehicles; employee’s must be at least the age of 18
    • Occasional use driving of company vehicles; employees under the age of 18 must be preapproved by the carrier
  • Work day includes walking, standing, sitting, bending, squatting, lifting (occasionally up to 50 lbs), answering telephones, and using a computer, work with a variety of cleaning agents, and work in an environment with daily changes in climate

 

Hours, Salary, & Benefits:

Hours:  Part time position, 20 hours per week

 

Salary: $14-16/hour depending on experience, proficiency/efficiency in job tasks, and ability to work cooperatively while fostering the mission of the organization.

 

Benefits:  Mountain Humane provides benefits as outlined in the Employee Handbook.

 

 

Mountain Humane is an equal opportunity employer.

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  • Location
    Hailey, Idaho
  • Department
    Customer Care Programs - Barkin
  • Employment Type
    Part-Time
  • Minimum Experience
    Entry-level
  • Compensation
    $14 - $16 per hour